PPT Solutions Expands Executive Team Appointing John Smiley as Vice President of Enterprise Solutions

TULSA, OKLAHOMA, Aug. 27, 2018 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, announced today the addition of Customer Experience and Information Technology veteran John Smiley as Vice President of Enterprise Solutions. With extensive contact center operations experience and more than 35 years in IT operations, development and support, Smiley brings valuable leadership to PPT Solutions’ executive team during a period of rapid growth and organizational expansion. In this key operational role, Smiley will be responsible for leading client infrastructure and service delivery engagements with an overarching goal to improve customer and user experiences.

“John’s diverse background and technical expertise, combined with his experience in Customer Experience transformation immediately establish him as an asset to the company and our Clients,” stated Dennis Weikle, PPT Solutions’ Founder & Managing Director. “His thought leadership and focus on delivery model efficiencies, will play a critical role in supporting our continued growth and evolution.”

“As an executive with several decades of contact center and IT
operations experience, John brings with him an incredible track record
of success and a proven reputation for service delivery optimization and
excellence,” said Kris Kramer, PPT Solutions’ Managing Director. “His
broad experience and strategic operational vision will be a tremendous
asset to our organization and clients.”

“I am extremely excited to join this dynamic and growing organization
where I will continue to leverage my passion for technology and all
things contact center,” stated John Smiley.

Prior to joining PPT Solutions, Smiley served as Senior Consulting
Director and CIO at Eventus Solutions Group, leading the delivery of
Customer Experience-focused strategic consulting engagements for retail,
technology, health care and financial services clients. He was also
responsible for the creation of the company’s IT strategy and delivery
model for systems supporting Eventus operations. Prior to Eventus, John
worked with Accenture leveraging his expertise in Management Consulting,
Systems Integration and Technology, Business Process Outsourcing, and
Application and Infrastructure Outsourcing. His background also includes
serving as Technology Strategy Officer for RE/MAX and providing key
strategic leadership to some of the world’s most well-known brands in
healthcare, retail, insurance, communications, government and other
industries.

About PPT Solutions

Since 2013, PPT Solutions has served as a premier provider of
Client-centric, performance-based customer experience and business
optimization solutions. Whether a Fortune 50 company or an emerging
business, we passionately deliver a broad range of people, process and
technology solutions customized to increase customer advocacy, enhance
revenue and optimize operational efficiency. With an extensive portfolio
of Management Consulting, Managed Services and Partnership Solutions
capabilities, our Clients rely on us for advanced insights, adaptive
business processes and innovative growth strategies. Visit pptsolutions.com to learn more.

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